Helpdesk
Support that knows your setup
You reach a person who has seen your network before, not a queue that asks you to describe it from scratch every time.
Website
Workplace
Machines
The plan
IT consulting & web · Montréal
One number for the website and the laptops.
Most small businesses hire a web agency and an IT provider, then spend their worst mornings listening to the two of them blame each other. We're both.
Layer 01
The website
Where your customers actually meet you. We keep WordPress updated without breaking it, host it somewhere we can administer ourselves, and build the custom pieces no plugin does properly — booking flows, client portals, quote calculators, integrations.
WordPress support
Hosting
Custom apps
Layer 02
The workplace
Microsoft 365 sold, set up and supported by the same people. Mailboxes, shared files, accounts for the person starting Monday, and someone to call when Outlook decides it has never heard of your password.
Microsoft 365
Email & accounts
Onboarding
Layer 03
The machines
The laptop that won't wake up, the printer nobody can reach, the file that opens on one desk and not the next. Helpdesk and hands-on troubleshooting from someone who already knows how your setup is wired.
Helpdesk
Troubleshooting
Layer 04
The plan
What to buy, what to keep, what to switch off. The layer everything above rests on — and the one small businesses most often skip. Sometimes the useful answer is that you don't need the thing you were about to buy.
IT consulting
Software selection
Budget planning
What we do
Six things, done properly.
No tiered packages with names like Bronze and Platinum. You take what you need, and the same people handle all of it.
WordPress
Site maintenance and repair
Core and plugin updates that get tested first, conflicts diagnosed properly, and backups that exist before you need them.
Development
Custom apps for your site
When the plugin almost does it but not quite. Booking systems, portals, calculators, and integrations with the tools you already run.
Microsoft 365
Licences, migration, support
Bought through us and supported by us, so there's no gap between the company that sold it and the company that fixes it.
Hosting
Hosting we actually administer
Not a reseller badge on someone else's dashboard. If the site is down at 7am, it is our problem to solve, not our ticket to forward.
Consulting
Advice you can act on
A plain-language read on what your business should be running, what it's overpaying for, and what can wait another year.
How we work
Small on purpose.
Technocritik works with small businesses in and around Montréal. The model is deliberately unglamorous.
You talk to the person doing the work
No account manager relaying your problem to a technician you never meet. The person who answers is the person who fixes it.
Plain language, French or English
You'll never get a report you can't act on. If a recommendation can't be explained in a sentence, it probably isn't the right one.
One firm, both problems
Website trouble and laptop trouble reach the same team. Nothing falls into the gap between your web agency and your IT provider, because there isn't one.
Start here
Tell us what's broken.
Or what you're planning. A short call is usually enough to tell whether we're the right fit — and if we're not, we'll say so and point you somewhere better.
Montréal · Small business IT and web · Service in French and English