“Our server died Friday at 4:58 pm. Our old provider's ticket system replied Monday at 9:14 am.”
The weekend outage
Managed IT · Montréal · Est. 2016
Fast response. Critical fixes.
When something breaks, the clock matters more than the excuse. A Technocritik human is on your ticket in under fifteen minutes — diagnosing the cause, not patching the symptom.
<15 min
First human response
99.9%
Client uptime, 12 mo
92%
Tickets closed same day
0
Call-center scripts
Why companies switch to us
Sound familiar?
Every client came to us after one of these. We built the company around making them impossible.
“Every month the same printer issue comes back. They restart it, close the ticket, and it counts as resolved.”
The symptom loop
“I got a 40-line report full of acronyms. I still don't know if we were actually at risk.”
The jargon wall
Services
One team for all your IT
Four services under one contract and one phone number. No finger-pointing between vendors.
Helpdesk & support
Unlimited tickets for your team, triaged by business impact — the issue blocking payroll never waits behind a password reset.
Managed IT
We run your infrastructure end to end: updates, licences, onboarding, hardware lifecycle — planned and budgeted.
Cybersecurity
A tested baseline for small business: endpoints protected, MFA everywhere, backups we actually restore-test.
Monitoring 24/7
Our systems watch yours around the clock. Most incidents are fixed before your team notices anything.
Method
Find the critical point
"Critik" is in our name for a reason. Every ticket follows the same three moves, timed.
T+00:00 · DETECT
We see it first
Monitoring flags the anomaly, or your ticket reaches a human — not a queue — in minutes.
T+00:15 · DIAGNOSE
We isolate the cause
Not the symptom. We trace the failure to its critical point so the fix actually holds.
RESOLVED · VERIFIED
We check it off
Fixed, tested with you, documented in plain language. If it can recur, we add a safeguard.
The response promise
15:00
A human replies to every ticket within fifteen minutes, during business hours. Not an auto-reply. A person, reading your problem.
Applies to all support plans, Mon–Fri 8:00–18:00 ET. Critical incidents for managed clients: 24/7. Measured monthly; the number is in your report, not in fine print.
- Direct line to technicians — no tier-1 script reading
- On-site in greater Montréal when remote isn't enough
- Monthly plain-language report: what broke, why, what we changed
- No long-term lock-in — we re-earn the contract every quarter
Start here
Two ways in
New clients
Book a 20-minute call
We look at your current setup together and tell you honestly what's critical, what can wait, and what it costs. No obligation, no deck.
Book a callCurrent clients
Open a ticket
Something's broken or about to be? Open a ticket with the urgency level and a human takes it from there — 15-minute promise applies.
Open a ticket