RULE 01
Answer fast
A ticket without a human response in fifteen minutes is a failure — whatever the fix time turns out to be.
About · Montréal since 2016
Critik means critical.
We spent our first years running review platforms — reading thousands of one-star stories about slow service and unsolved problems. Then we built the company those reviews were begging for.
The story
From critique to critical
2016 · TECHNOCRITIK.COM LAUNCHES
The review years
Technocritik and its sister sites — autocritik for dealerships, spacritik, healthcritik — let clients rate the service they received, star by star. We read every complaint. Two patterns never changed: nobody answered fast, and nobody fixed the real problem.
THE PIVOT · FROM RATING TO RESPONDING
We switched sides
Reviewing bad service taught us exactly what good service looks like. We took that playbook into the industry with the worst reputation for it — IT support — and made the two broken things our whole identity.
TODAY · MANAGED IT, MONTRÉAL
Critik, redefined
Now "critik" means critical: critical response time, critical-point diagnosis, fixes that hold. The check in our logo is every ticket we close — and yes, we still read our reviews.
The mark
Every line means something
The crest
Protection — your systems inside, problems outside. The shape nods to Montréal, our home turf.
The T
Techno: the structure. Solid, vertical, the thing everything hangs on.
The check
Kritik: the verdict. It starts on the T and ends level with it — every ticket closed, verified, aligned.
How we operate
Three rules we don't break
RULE 02
Fix the cause
Restarting is not a solution. We trace every incident to its critical point so it doesn't come back next month.
RULE 03
Speak plainly
You will never receive a report you can't understand. Jargon hides; we explain — in French or English.
Why we stay small on purpose
Limited intake, by design
We accept a fixed number of new clients each quarter. It's the only honest way to keep a fifteen-minute promise — response time is a resource, and we refuse to oversell it.
Next opening
This quarter's intake is open
Book the call now; if the quarter fills, you're first in line for the next one.
Book a 20-minute call